Frequently Asked Questions

Everything you need to know about shopping with Sue Patrick.

What is your return policy?

We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase for a full refund or exchange.

How long will it take for my order to ship?

Most orders are processed and shipped within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and U.S. territories.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and Apple Pay.

Can I change or cancel my order after it has been placed?

Because we process orders quickly, we are only able to make changes or cancellations within 60 minutes of the order being placed. Please contact our customer service team immediately for assistance.